ICADL 2007 - LNCS 4822

SMS – Its Use in the Digital Library

Ailsa Parker

Whitireia Community Polytechnic Library, Porirua, New Zealand
ailsa.parker@whitireia.ac.nz

Abstract. SMS or short messaging service is a form of text messaging used extensively throughout the world. It is a cheap and mobile form of communication but there is limited research into its library use. Using Internet search techniques and content analysis, this research investigated how libraries use SMS. Fifty libraries with English language websites were found to be using SMS and were divided evenly between academic and public, with two national libraries. They spread over fourteen countries with the United Kingdom having the most libraries using the technology. Usage was mainly in the circulation area, particularly reserves. Some libraries offered reference services. Cost and complexity varied, with some libraries offering examples of possible future use. Suggestions are made as to the importance of libraries helping each other in implementing SMS.

LNCS 4822, p. 387 ff.

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